Customer Testimonials
Responsive, straightforward, no games, offered upsell but weren't overly pushy. Were responsive on follow up when I needed something.
Came in Dalton went out of his way to help me I will now bring my car here for service forever.
The entire team at Land Rover North Hills did an excellent job. From the moment I walked in Max greeted me and welcomed me in. Working with Max and Josh was seamless. Appreciate the great client experience. Steve S.
Our visit and purchase was handled professionally and efficiently.
The 1st time I met James he showed me 3 different styles of the Defender. Months later I came back but he was not there. Friday I stopped and was very happy to see him. He is knowledgeable/ helpful/ kind/ a gentleman. The dealership has pros n cons since changing from Bobby Rahal to Germaine.
I always receive the best service. This is my fourth purchase from salesman Russ Siano. He always does an excellent job of helping me.
The entire team was a pleasure to deal with and Zach made the buying process very easy.
Jason was professional, polite, always smiling, communicating clearly and never pushing Jason responded quickly to online questions and concerns
Easiest dealership to work with! I worked with Zach V. and he was beyond fair and reasonable with trade in values and was willing to work on the new vehicle pricing that I wanted to purchase. Not only are they extremely fair with their pricing but the used vehicles that they bring in after detailing look brand new. Overall great experience!
Zach and Kabby were great! Easy process and fast. Had the car we were looking for.
Love the purchase, the sales rep Max was patient and helpful. Great communication from him and the team at North hill land rover. Thanks for those extra detailed videos for the SV, 😊
Great experience from start to finish! Friendly, professional, efficient service, and they made everything incredibly easy.
What a fantastic buying experience. Jason and everyone else were so nice and super helpful. Jason even picked up my dad and myself from our hotel even though it was out of his way. Sold me a beautiful 2022 A6 allroad. Couldn’t be happier. It was exactly as advertised and a very fair price. Thank you everybody!
German Wexford PA. I ordered an autobiography and there were some issues getting it to the dealership and a sanction on it but they handled it very well and communicated with my husband and I regarding issues
recently purchased Discovery Gemini edition. we found our salesperson, F&I person, & receptionist to all be quite friendly, knowledgeable, and professional.
I had a great experience purchasing a new Range Rover at Germain Land Rover. The entire staff, particularly Jason, were exceptional and made the process seamless.
Great experience. From the greetings to the finance department to the sales staff. Great selection of vehicles as well.
We live in the South Hills and began shopping at the dealership there. We were extremely put off by their customer service and attitude of the sales person, so we made the trip to the North Hills location (where we have purchased from previously). I am so happy we made the switch as it was a different experience as soon as we walked in.
Russ was great and very easy to work with. He answered all of our questions and worked out a fair deal on our car. Vicki from finance was great! She got us a better rate than ... Read More Google - Aug 1, 2026
I arrived to pick up my 2023 Range Rover Sport and noticed a few areas where the paint needed to be touched up. The team addressed my concerns immediately and worked on the vehicle right on the spot to complete all of the paint corrections, in addition to the ceramic coating (that was extra).
They also matched my financing rate and ultimately secured an even lower APR. I was able to negotiate upgraded tires as part of the deal rather than paying for them separately. Throughout the process, everyone was professional, responsive, and genuinely willing to work with me.
Overall, it ... Read More Google - Aug 1, 2026
I live six hours away, but working with Zach at Land Rover North Hills made buying a vehicle easier than any local purchase I’ve ever made.
After about a ten-minute phone call with Zach to discuss the car and the buying process, everything was set in motion. He FedExed all the paperwork right to my door, I signed and returned it, and flew in the next day to pick up the vehicle. I was in the dealership for less than 10 minutes before driving away in the new car.
The entire process was seamless and incredibly smooth. Zach, Josh, and ... Read More Google - Aug 1, 2026
Top notch highly recommend recommended great people sales service parts overall great experience I would send people there, and I would buy many vehicles from this dealership
Great experience working with Brandon and James. Top notch.
Russ was the perfect person to work with when purging a new car. No pressure whatsoever and information about my suv was totally upfront. Really enjoying the new purchase.
Amazing experience. Highly recommend Jason and the team for a seamless online purchase experience. I did fly up to take delivery and the team continued to be accommodating and professional!
Russ Siano and everyone who I worked with on his team were excellent. They made the experience easy.
It was a very quick and simple process We walked out with a vehicle that fit our needs and had a great experience
James and the Land Rover North Hills team went above and beyond to find and secure the exact Defender I wanted. Professional and super friendly - highly recommended!
The dealership is not nearly as good as Rahal was. Germain needs much improvement. They've lost employees and next they'll lose customers. I'll be one of things don't improve.
An extremely kind gentleman. The reason that we have purchased two cars now from the dealership.
Bought a used vehicle online. Transaction was flawless and everyone we dealt with was professional and most importantly, friendly. I had never bought a car sight unseen from out of state. Kevin was so helpful and even made a detailed walk around video for us to see and pointed out the smallest of flaws. I would buy from them again! Kyle from WI
Very good communication from Joey. Loaner car was very dirty inside and out. The quality of work was excellent.
Did most of the work I needed, but had no courtesy vehicles available and there is still work needed that they couldn’t replicate (yet happens constantly). Enterpise was used for a rental, but the size of the vehicle was not similar to mine and made transporting family difficult.
The buying experience was great. The service was great. But when I inquired about an extended warranty, nobody would get back to me, and I did ask twice for someone to contact me
Excellent experience - Our new Range Rover exceeds expectations and the staff at Germain were very professional.
White glove Service! Great folks who actually care ~ always go above and beyond!
From start to finish my experience at Land Rover Jaguar of N. Hills was exceptional . They were so helpful and patient and my Jaguar F type was detailed and waiting for me upon my arrival . Don’t think I’ve ever had a smoother and efficient car buying experience anywhere . Looking forward to having my car serviced and maintained there in the future .
James Burford was exceptionally helpful throughout the entire process of buying my new car! I would highly recommend going to see him!
Great communication, proactive approach, responsive to calls and answers any and all questions. Easy to work with.
Great communication and status reports. Accommodations required were handled adeptly It made the repairs much easier
Great experience working with Zach. He was professional, responsive, and easy to work with throughout the entire process. He worked with me to find the right vehicle and made sure everything was prepared ahead of time so I could get in and out quickly. The whole purchase was smooth and stress-free, and I ended up with a great vehicle. Highly recommend Zach and the team.
Thank you for being my service adviser. Thanks to Jeff for all the help with a loaner car. The inventory on your lot is very impressive. See you next time 🙂
Russ was fantastic from start to finish. Very professional and knowledgeable Highly recommend this dealership
Excellent customer service by Zach VanAckeren ! A wonderful experience in purchasing our Range Rover. Nothing can replace the one on one personal touch. Thank you Zach for taking great care !!!
Very nice sales staff helpful and fast service the quickest in and out for a vehicle purchase we have ever had
I will say that working with James and Kabby has been an absolute pleasure. I have literally put them through the wringer and they have been nothing but patient, accommodating, kind, and above all else, focused so much on my experience within their dealership. They embody true hospitality and service in everything they do. And, they care about their customers. I will purchase exclusively through this dealership moving forward.
Would avoid if buying, can't rate on service. Bought a 1 year old Defender, and we weren't told until after we signed that they didn't have 2 keys. They also seem unable to get a key and won't say if they will reimburse us if we go to a different dealership for the second key. During the buying experience I tried multiple times to get a price on an extended warranty but never got that price, so we didn't get one. Overall the Defender has been good but the buying experience has not.
Pat Jenna the service manager was great in helping with the issues I had with my type of payment I used for my car services today. ! Highly recommend them for any Land Rover, Jaguar and Volvo services. I am getting another Range Rover next year to add to my my Land Rover collection
We just purchased our sixth car from Zach, my husband has ordered our 7th. That should say enough! Purchases are made extremely easy and their expertise with the brand is amazing. Rich in finance is also so pleasant and very efficient! No time wasted with him! My most recent purchase was my first experience with a used car and they did everything to make my car perfect. Zach is amazing, but a special shout out to my service advisor, Taylor, who did a phenomenal job as well. We will never buy or service our cars anywhere else.
Great experience here. Salesman Will Stanley took great care of me. Had to travel far for the vehicle, After scheduling a time to test drive, Will reached out to let me know that someone else inquired about the car. I was able to leave a deposit to make sure I had an opportunity to view the vehicle. Richard in finance was also very friendly and efficient. Trustworthy, knowledgeable dealer, great service. Very reasonable dealer fee, no surprise charges. Highly recommended.
very impressed with the team at this location and in particular our salesman Russ!
I can’t say enough for the excellent service thanks to Matt and Service Manager, Pat Jenna!!
Sloppy service and bad communication. Go to Lexus or Mercedes
So interestingly enough, I did NOT end up buying a car from LR North Hills, but I wanted to share the excellent experience I had while working with them. I was fortunate enough to get Will Stanley as my sales professional, and he was amazing to work with. Extremely knowledgeable, excellent & professional demeanor, had things lined up when he said he would, and follow up was top notch (both when he said he'd follow up, and with value added information). Great group here, especially Will Stanley who was a pleasure to deal with. If you're looking for ... Read More Google - Oct 7, 2025
Best service !
We can't say enough good about the service received from the Service Department and Brandon the GM. We purchased a pre-owned Range Rover from and Independent dealer. We took the RR to Germaine a for minor issue. Because Germaine does a thorough check on the vehicle they found a crucial issue that could have cost us a failed engine. We had an warranty independent from LR they denied our claim. Germaine assisted us in any way they could with calls to the warranty company and with thorough documentation. We have needed documentation to file an appeal and for that ... Read More Google - Aug 14, 2025
Immediate feeling of a 1st class facility upon walking in. Greeted warmly, offered refreshments, etc. All thats cool right but I'm here to buy a car not drink a bottle of water with the company logo on it. Well...for that I have to shout out my salesperson Will! He was a perfect blend of knowledgeable without it being intimidating, personable and professional without being pushy. He gave us space when needed and was there to answer questions when needed. Conducted himself with integrity and valued the customer in a way that sometimes gets lost in the sales industry. ... Read More Google - Aug 14, 2025
Great all around!
I had an exceptional experience at Land Rover North Hills thanks to James Buford. From start to finish, James demonstrated remarkable attention to detail, ensuring every question was answered and every option clearly explained. What stood out most was his genuine commitment—not just to making the sale, but to making sure I felt confident and informed throughout the entire process.
James's professionalism was matched by his warm demeanor. He made what could have been a stressful experience feel smooth and even enjoyable. He took the time to understand what I was looking for and tailored his approach to ... Read More DealerRater - Jul 28, 2025
I could not have been more impressed with the team and the service at Land Rover North Hills! Although I did not purchase my vehicle from this dealership, I brought my recently purchased (out-of-state) Land Rover Discovery Sport for PA Inspection and Emissions. Not only was I easily and conveniently able to schedule the service online, I was also able to request a courtesy loaner online. I arrived earlier than my scheduled time and was out the door with my loaner within 10 minutes. The service advisor was prompt, attentive, friendly, and professional. The process was notably efficient. I no sooner ... Read More Google - Jul 22, 2025
A great place with great people and products means a great experience for the customer
Zach made the process of getting my Mercedes GLE350 effortless. A few emails and a half hour visit to the dealership and I was on my way. The vehicle was cleaned with a full tank of gas waiting when I arrived. Everyone was friendly and great customer service. I would highly recommend working with them.
worst customer service i have ever experienced at a dealership. half the time I called and got no answer and when I did they acted like they didn't care at all about the questions I had for them.
I have no idea why there are so many 5 star reviews here. I will give a play by play my experience with them. Came in to get an inspection and my car said service required. The car fax i got from the other dealership i bought the car said warranty is good till August. So did theirs's! Ok they informed me that their car fax is wrong and that my warranty ended in January. When I use a third party system in my business if they screw up guess who takes a hit. They had a playbook of talking ... Read More Google - May 8, 2025
I’ve always been a fan of Land Rover vehicles, but my experience with North Hills Land Rover has been nothing short of infuriating. After purchasing a 2023 Range Rover, I expected a premium level of service to match the premium price tag. Unfortunately, that couldn’t be further from the reality.
At just 9,000 miles, my front brakes needed to be replaced. I was charged a staggering $2,400, only to be told that this was “normal wear and tear” due to the soft compound of the brake pads, which supposedly allow the car to stop faster. Shouldn’t a luxury vehicle be ... Read More Google - Dec 29, 2024
We recently went here to look at a Defender 130, the salesman was welcoming and very informative, and would’ve made the sale if it wasn’t for the manager. She seemed too eager and just wanted to make the sale happen. We will be purchasing a car at Land Rover of Akron instead. 1 star for the manager, but the salesman deserve a 5.
Went get car we agreed to buy got it all done wife got in her new car said this is not the car we bought looked vin number was diff from agreement went in and they gave wrong car to customer before us now we are waiting for the right car glad its not a maternity ward and give wrong baby still waiting will do another review once car gets here
The Salesman I worked with was GREAT. Didn't have any problem communicating. As we communicated thru email. Then when the final numbers were discussed, a call was made to insure All was good. Note - this was an Out-of-Town purchase. I live in VA.
Worst experience I’ve ever had with a dealership and a car company. I bought a car out of state that was under warranty.. brought it to them to have it looked over and inspected. I was treated poorly and had problems with the car originally...Once my car was at 57,000 miles 7000 miles past the warranty the engine and the turbo completely blew my computer never stored codes correctly and my car never had Properly working warning lights. this is a problem that I had it addressed three times to which I’m not sure it was ever fully fixed. ... Read More Google - Nov 19, 2023
This place….I don’t even know where to start. I have ptsd every time I take my Range Rover here. I feel like they are paying someone to take my car on a back road to destroy the most expensive parts before they give it a “look over” . There is always something wrong that they find and it’s “difficult” and pricey…..Before they sold me this car they obviously didn’t do service on it. They called this week with my bill quoting $5400 which included $1200 for 96k mile service - mind you I am at 83k miles so ... Read More Google - Sep 16, 2023
Warming. They have techs that hot rod your vehicle , I have dash cams. That caught one abusing my car. Will never go back Avoid if you value your vehicle.
Beware. They have techs that will hotrod your car around. I have cameras on my car. And contacted them to which. They fixed my wheel that was damaged. But now. When I go in. Im definitely not feeling welcomed. And won’t go back. So just be forewarned. And put cameras in your car you would be surprised what goes on. Whilst they have your vehicle.
Brandon, the fact you find the need to reply with a scripted response tells me all I need to know about where you stand on this, My car was brought in for a rear ... Read More Google - Jun 1, 2023
Horrible customer service and ridiculously expensive for service.
Just purchased my third vehicle from this dealership. The staff is very attentive and I am always treated with kindness, patience and respect, from sales to service.
The service here is not as good as Audi. Not even close.
Family and friends have purchased many Ranger Rovers over the years from this dealer. We all know these vehicles are known to have issues and buy them anyways hoping for top notch service should an issue arise. Unfortunately issues occur quite often. The last time one of my vehicles was at Land Rover north hills they gave me a long list of things that they said were " wrong". Not believing the long list I had my Range Rover taken to another dealer and as I suspected the list of things they said my truck needed IT DID NOT. ... Read More Google - Mar 24, 2020
If I could give 0 stars, I would. We were at the dealership this morning for a 10 a.m. appointment for an oil change and inspection. After being there for over 3 hours they said that they couldn't inspect the vehicle because of a 3" sunshade strip of tint on front window. It has been inspected that way for the last 2 years with the same installed. And then they had the nerve to charge $116 for a 6 quart oil change when it could have been done at a quick oil change shop for under 50 bucks. Staaaaayyyy away as these people are rip ... Read More Google - Sep 4, 2019
I bought my Range Rover Sport in 2012 from Bob Roos. We wanted to buy a new car, but he convinced us to by a used one with low miles and being only 9 months old, because it had 100,000 miles and 6 years warranty. We believed him and purchased a used one.
Apparently, he forgot to tell us that it is 6 years from original purchase and not from the date we bought this car.
Recently stabilizer bar and brake cylinder connections broke and this adventure cost us 4,000 dollars.
Service department didn't alert me about brakes or stabilizer bar when they did state ... Read More Google - Mar 24, 2018
nothing
I purchased a new Range Rover from this dealership. They went out of their way to make sure the experience was perfect in every way. The followup and service after the sale was excellent and I always was made to feel like a highly valued customer. They have always treated me well here, even way before I could ever afford such a car. I used to come here as a dreamer and was never treated like I didn't belong there. I have purchased several new cars in my life and this by far is the best experience ever. Every ... Read More DealerRater - Apr 16, 2015
I placed an order for a new 14 Range Rover over 3 months ago. After patiently waiting, I was told 3 days before arrival they wouldn't sell it to me. Apparently there hot over seas and because I'm in the car business they made the wrong assumption that that was my intention. I have owned several Rovers , 1 which I bought there. I was treated horribly and accused wrongfully. After they wouldn't sell me that I needed a car. I went to there Benz store. I agreed to buy a G63 and was given my purchase order. Once again the "... Read More DealerRater - Jan 31, 2014